You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you (or any third party to whom you have asked us to deliver the items) take physical possession of the items.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement e.g. a letter sent by post to the address:
7a St Mary Street
Thornbury
South Gloucestershire
BS35 2AB
United Kingdom
Alternatively, send an email to our online shop team. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day we received back from you any goods supplied; or
(if earlier) 14 days after the day you provide evidence that you have returned the goods; or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the repayment using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of the reimbursement.
If the goods have already been dispatched, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
If you have received the goods you will have to bear the cost of returning them to us.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
This policy is in addition to your statutory rights and Consumer Rights. To read more about your consumer rights you can view the Consumer Contracts Regulations 2013.
If the item is defective, call our online shop team on (telephone) between 9 am–5 pm (Monday to Friday) or send us an email. You have the right to return a faulty item within a reasonable period of time. Please keep any warranty information that accompanies your item as this may be needed should there be a fault.
If we sent you an item you did not order, please call our online shop team on (telephone) between 9 am–5 pm (Monday to Friday) or send us an email. and we’ll send you a pre-paid postage voucher to return the incorrect item to the address below.
To ensure the safe return of any items and the appropriate response, please include your delivery note or receipt and let us know why you’re returning the item.
If you don’t have the delivery note, please include a piece of paper with the name of the person who purchased the items, their email address, telephone number, the order number and the reason for the return.
Please note, the customer is responsible for the cost of returning the items unless incorrect or faulty. Please ensure you pack your items carefully and get proof of return postage. BTS cannot accept responsibility for any items lost or damaged in the post.
Returns address:
7a St Mary Street, Thornbury, South Gloucestershire BS35 2AB United Kingdom
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7a St Mary Street
Thornbury
South Gloucestershire
BS35 2AB
United Kingdom
01454 414 355
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