Our privacy policy

This statement is provided to demonstrate that Brain Tumour Support is legally complying with the requirements of the new EU General Data Protection Regulation (GDPR) which came into force in May 2018.

It is designed to help inform you of our data processing practices, enabling you to become more in control of how your personal data is being stored by us.

How do we collect your information and why?
Our processing of data is governed by legitimate interests. We will hold data in order to support you if you need us, and to inform you of the work we are doing and how you can support others.

We will obtain personal information from you when you enquire about our activities, register with us, fundraise for us, make a donation to us or otherwise provide us with your information.
The types of personal information collected may include:

  • Your personal details (name, date of birth, email, address, telephone etc.) when you join as a member or supporter

  • Your financial information (payment information and whether donations are gift-aided)

  • Details of your interests and preferences (such as campaigns, the ways you support us or types of hobbies you enjoy)

How we use your information

  • To correspond to communications entered into with us, either via email, letter, telephone, text, social media or in any other way

  • For administrative purposes related to donations, fulfilling orders for goods or services, information or content you provide, internal record keeping

  • To invite you to participate in surveys or for our own internal research and analysis

  • For marketing purposes where you have agreed to this

  • To provide you with information about our activities

  • To personalise our communications to you ensuring they are meaningful and relevant

  • To prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf

  • To use IP addresses to locate users and monitor the number of online visits from other counties/countries

  • To help us improve the content and offerings on our website in order to meet the needs of our supporters

Sharing your information
We will only share your information if:

  • We are legally required to do so, e.g. by a law enforcement agency legitimately exercising a power or if compelled by an order of the Court

  • We believe it is necessary to protect or defend our rights, property or the personal safety of our people or visitors to our premises or websites

  • We are working with our carefully selected service providers to help process communications, donations or otherwise help manage a relationship with us

We will not share your information with any other organisations for marketing, commercial or promotional purposes.

Storing your information
We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal data under our control. For example, only authorised personnel are allowed to access user information. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur while it is under our control, we use our best efforts to try to prevent this.

Do we use website cookies?
Yes, we use cookies to provide accurate monitoring reports to help us understand our users’ interests and preferences, therefore ensuring that our website is as user friendly as possible.
To find out more about how websites utilise cookies - please visit www.allaboutcookies.org

Your rights
By providing us with your personal data, you consent to the collection and use of any information you provide in accordance with the above purposes and this privacy statement. You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected.

If you want to exercise these rights or update your personal details, please contact us at Brain Tumour Support, 7a St Mary Street, Thornbury, South Gloucestershire, BS35 2AB or email info@braintumoursupport.co.uk or telephone 01454  414355.

We reserve the right to amend this privacy statement. If we do so, we will update this page and the changes will apply from the time we post them.

This policy was last updated on 23/05/2018.